Digital technologies, including the emergence of AI, are rapidly transforming the economy and how society functions, shaping health outcomes. Digital transformation holds the potential to improve population and individual health – for example, through the promise of revolutionizing access to health and social services. However, it is also disruptive and could cause harm and widen existing inequities. Emerging technologies need to be considered through a health equity lens.
Canadians are struggling to access mental health services, and are turning to digitized mental care as an alternative. Emerging research shows using chatbots as opposed to trained professionals puts health equity – and patients – at risk.
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